Frequently Asked Questions
Everything you need to know about Dreamville Festival apparel, shipping, and order management.
How long will it take for my festival merchandise to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-3 weeks depending on your location.
What is your return policy for limited edition apparel?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain limited-edition festival drops are final sale and cannot be exchanged unless the item is defective.
How do I ensure I choose the correct size?
Each product page includes a detailed size guide. Our festival hoodies and tees generally feature a relaxed, slightly oversized fit. If you are between sizes, we recommend sizing down for a more tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer installment payment options through Klarna and Afterpay.
Can I change my shipping address after placing an order?
Address changes can only be made within 2 hours of order placement. Please contact our support team immediately with your order number to request an update before the package enters the fulfillment stage.
Are the materials used in the collection sustainable?
Dreamville Festival is committed to quality. Our apparel is crafted from premium, high-weight cotton blends and eco-friendly dyes to ensure durability and comfort throughout the festival weekend and beyond.